Guides ›› El Dorado, Maroma and Palafitos Overwater Bungalows

El Dorado, Maroma and Palafitos Overwater Bungalows

proudly presents

A VISITOR GUIDE

For guests with AUTISM SPECTRUM DISORDER and other neurodiverse conditions.

About this Guide

The information in this guide has been prepared by Autism Double-Checked to assist visitors with ASD when visiting El Dorado, Maroma and Palafitos Overwater Bungalows. For neurodiverse visitors, please make use of the information that may relate to your visit. For neurotypical parents, caregivers or traveling companions, please make use of this to assist the special guest that you are accompanying.

The objective, throughout, is to give advance information about sensory, and other, issues that may need extra consideration for visitors with ASD. The Guide gives information about the nature of these issues. Guests should view this information in the context of their own, unique, challenges.

Due to the wide variety of issues that may arise for individuals with ASD, such guidance is general in nature. If you encounter something that is not covered in this guide, please contact the Autism Concierge by clicking here prior to your visit or seek the help of a member of El Dorado, Maroma and Palafitos Overwater Bungalows staff once you are there.

Throughout this Guide, we make use of the following Sensory Issue Advisory Triangles.

  • Safety
  • Crowds
  • Body Awareness
  • Time or Duration
  • Noise
  • Lighting
  • Taste or Smell
  • Heat or Cold

Preparing for Your Visit

Make use of the Hotel Website at: https://www.lomashospitality.com/es/hotel-dorado-maroma-en-playa-del-carmen/

Review the information given in this guide.

If you need further specific information that is not covered by either of the above resources, you should contact the Autism Concierge by clicking here

Crowds

In general terms, January, August, and December are the quietest. Weekdays are generally the quietest time of the week.

Visitors who have problems with crowds may wish to take this information into account when planning a visit.

Important General Information

143
Room(s)
3
Floor(s)
6
Restaurant(s)
plus in-room dining
3
Bar(s)
4
Pool(s)

Nearest Airport(s)

IATA Code Full Name Distance
CUN Cancun International Airport 43 km/26.7 mi

Nearest Emergency Room(s)

Name Distance
Doctor on site 24/7 0 km/0 mi

Nearest Pharmacy(ies)

Name Distance
Farmacia del Ahorro Open 24 hours

Time or Duration

Normal check-in time is 3:00 pm and normal check-out time is 12:00 pm.

Guests arriving earlier, or departing later, than normal times may request early check-in or late check-out. These will be handled on a "best efforts" basis, subject to availability and cannot be guaranteed.

The best method to request early check-in is to call in advance. The best method to request late check-out is to ask at the front desk.

Lost Person Help and Other Safety Information

Safety

  • Door Alarm:
    Temporary hanging door alarms can be requested by guests. Please ask at the front desk.
  • Mini bar/fridge
    We provide a mini bar/fridge in our rooms for your convenience.
  • Mini bar/fridge can be emptied:
    The mini bar/fridge can be emptied upon your request.
  • Lost Person Protocol:
    • If a family member gets lost, report to a member of the front desk staff and request an alert to all staff members who may be able to assist in searching.
    • Give them as much information as possible including gender, age, race, clothing description, last known location, direction of travel, if known, and communication abilities (verbal/non-verbal/understands verbal communication).
    • It is recommended that you have a recent photo available on your mobile device so that you can share it with the resort team.
    • In normal circumstances GPS functions throughout the premises and there are no “blind spots.”
    • Stay at the front desk. This will enable the resort team to locate you as soon as possible once your family member has been located.
  • Other Safety Protocols:
    Gated compound with guard at the gate.

Outdoor, Entrance and Public Areas

Rooms and Accommodations

Noise (requesting the quietest rooms)

Honeymoon Suite - room numbers 1241,1247, 1251. Jacuzzi Junior Suite - room numbers 12, 124, 245, 421, 500, 612 Gar den Villa - room numbers 901, 902

Restaurants and Food Service

Restaurants

Bars

Pools and Recreation