Guides ›› Royalton Reserve Paraíso de la Bonita, a Luxury Collection Resort, Riviera Maya, Adult All-Inclusive

Royalton Reserve Paraíso de la Bonita, a Luxury Collection Resort, Riviera Maya, Adult All-Inclusive

proudly presents

A Visitor Guide

For guests with AUTISM SPECTRUM DISORDER and other neurodiverse conditions.

About this Guide

The information in this guide has been prepared by Autism Double-Checked to assist visitors with ASD when visiting Royalton Reserve Paraíso de la Bonita, a Luxury Collection Resort, Riviera Maya, Adult All-Inclusive. For neurodiverse visitors, please make use of the information that may relate to your visit. For neurotypical parents, caregivers or traveling companions, please make use of this to assist the special guest that you are accompanying.

The objective, throughout, is to give advance information about sensory, and other, issues that may need extra consideration for visitors with ASD. The Guide gives information about the nature of these issues. Guests should view this information in the context of their own, unique, challenges.

Due to the wide variety of issues that may arise for individuals with ASD, such guidance is general in nature. If you encounter something that is not covered in this guide, please contact the Autism Concierge by clicking the link in the Autism Concierge section below prior to your visit or seek the help of a member of Royalton Reserve Paraíso de la Bonita, a Luxury Collection Resort, Riviera Maya, Adult All-Inclusive staff once you are there.

Throughout this Guide, we make use of the following Sensory Issue Advisory Triangles.

  • Safety
  • Crowds
  • Body
    Awareness
  • Time or
    Duration
  • Noise
  • Lighting
  • Taste or
    Smell
  • Heat or Cold

Autism Concierge

While as much information as possible is provided in this Guide, you may still have detailed questions about things that are not covered here. You may ask as many questions as you wish by contacting the Autism Concierge. You can do that by clicking here.

Autism Passport

If you feel that it would be helpful to let Royalton Reserve Paraíso de la Bonita, a Luxury Collection Resort, Riviera Maya, Adult All-Inclusive know about issues that can be challenging for your loved one while traveling, please complete and share an Autism Passport by clicking here and sharing it with Royalton Reserve Paraíso de la Bonita, a Luxury Collection Resort, Riviera Maya, Adult All-Inclusive in advance of your visit.

Preparing for Your Visit

Make use of the Hotel Website at: https://www.royaltonresorts.com/es/resorts/paraiso-de-la-bonita

Review the information given in this guide.

If you need further specific information that is not covered by either of the above resources, you should contact the Autism Concierge by using the link in Autism Concierge above.

Crowds

In general terms, August, September, and October are the quietest. Weekdays, Mondays, Tuesdays, Wednesdays, and Thursdays are generally the quietest times of the week.

Visitors who have problems with crowds may wish to take this information into account when planning a visit.

Important General Information

100
Room(s)
3
Floor(s)
4
Restaurant(s)
plus in-room dining
2
Bar(s)
3
Pool(s)

Nearest Airport(s)

Airport Distance Shuttle Service Available
CUN 22.3 km

Nearest Emergency Room(s)

Name Distance
Hospital Costamed Puerto Morelos 13.5 km

Nearest Pharmacy(ies)

Name Distance
Farmacia YZA 13 km

Time or Duration

Normal check-in time is 3:00 pm and normal check-out time is 12:00 pm.

Guests arriving earlier, or departing later, than normal times may request early check-in or late check-out. These will be handled on a "best efforts" basis, subject to availability and cannot be guaranteed.

The best method to request early check-in is to ask at the front desk. The best method to request late check-out is to ask at the front desk.

Lost Person Help and Other Safety Information

Safety

  • Lost Person Protocol:
    Guest Service remains with the person who reported the missing person and issues a radio notification describing the physical characteristics of the missing person. A search is conducted in high-risk areas and a parallel search is established. The guest's information is used to start the search in the last area mentioned by the guests, with the help of CCTV. The missing person is searched for according to their profile (children, young people, adults) in the relevant areas of interest. Once the person is found, Prevention Management and Guest Service Management are informed. If they are not found within 3 hours, the Resident Manager, Comptroller General, and General Manager are notified, and written authorization is obtained to inform the authorities and the corresponding travel agency and consulate. Support is provided to family members or friends, informing them that the authorities will take charge of the search and investigation process. Prevention Management reports the follow-up to the General Manager, General Comptroller, Resident Manager, and Legal Department.
  • Breakable cups or glasses:
    Cups or glasses can be easily replaced by non-breakable ones upon request.
  • Mini bar/fridge
    We provide a mini bar/fridge in our rooms for your convenience.
  • Mini bar/fridge can be emptied:
    The mini bar/fridge can be emptied upon your request.
  • Other Safety Protocols:
    -Visitor Control before arrival -Control of providers of especialized services -Contractors control -Income & Output Validation of Whites -Access & Review of Transfers & Taxis -Vehicle Review of Suppliers & Visitors -Aperture of Safety Box -Open Locked Safety Box -Guest Lock Aperture -Lock Reading -Unlocking Padlocks of Host Lockers -Preparation of Magnetic Keys for Hosts -Reprograming Magnetic Keys -Show Verification Of Fire or Solvents -Reception & Distribution of Courier -Cell Phones Back Up -Use of Detector Arc -Use of Metal Detector -Revision of: bags, backpacks & packs -Values at Sight -Aplication of Breathalyzer -Security in Golf Carts -Host Assignment of Control Radios -Hosts Parking -Vehicle Damaged on the Property -Perimeter Patrol -Parking -Floor Inspection -Patrols: buildings, rooftops & trenches -Closure Inspection Offices & Warehouses -Inspection of Support Village Rooms -Summons & Lawsuits Case -Case of Violation -Case of Assault -Case of Non-Flagrant Robbery -Case of Flagrant Robbery -MISSING PERSONS -WHAT TO DO IF YOU RECEIVE EXTORTION CALLS IN CASE OF EXTORTION -LOST AND FOUND MANAGEMENT PROCEDURE -Night Time Use of the Pool -Fire Protection System (Red Code) -Gas Leak (Yellow Code) -Guest Accident (White Code) -GUEST TRANSFER IN WHEELCHAIRS -Intoxicated Guest (Code 44) -PERSON TRAPPED IN ELEVATOR

Outdoor, Entrance and Public Areas

Rooms and Accommodations

Noise (requesting the quietest rooms)

It is recommended to assign suites located on the upper levels (second floor) and at the ends of the property (north or south blocks). This minimizes foot traffic in front of the room and isolates it from daytime noise from the central pool, the spa, and the main dining or nightlife areas.

Notes for the Guests

Very quiet rooms

Restaurants and Food Service

Restaurants

Bars

Pools and Recreation

Facilities

Temazcal, tennis court and ping pong table