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Royalton Splash Riviera Cancun

proudly presents

A Visitor Guide

For guests with AUTISM SPECTRUM DISORDER and other neurodiverse conditions.

About this Guide

The information in this guide has been prepared by Autism Double-Checked to assist visitors with ASD when visiting Royalton Splash Riviera Cancun. For neurodiverse visitors, please make use of the information that may relate to your visit. For neurotypical parents, caregivers or traveling companions, please make use of this to assist the special guest that you are accompanying.

The objective, throughout, is to give advance information about sensory, and other, issues that may need extra consideration for visitors with ASD. The Guide gives information about the nature of these issues. Guests should view this information in the context of their own, unique, challenges.

Due to the wide variety of issues that may arise for individuals with ASD, such guidance is general in nature. If you encounter something that is not covered in this guide, please contact the Autism Concierge by clicking the link in the Autism Concierge section below prior to your visit or seek the help of a member of Royalton Splash Riviera Cancun staff once you are there.

Throughout this Guide, we make use of the following Sensory Issue Advisory Triangles.

  • Safety
  • Crowds
  • Body
    Awareness
  • Time or
    Duration
  • Noise
  • Lighting
  • Taste or
    Smell
  • Heat or Cold

Autism Concierge

While as much information as possible is provided in this Guide, you may still have detailed questions about things that are not covered here. You may ask as many questions as you wish by contacting the Autism Concierge. You can do that by clicking here.

Autism Passport

If you feel that it would be helpful to let Royalton Splash Riviera Cancun know about issues that can be challenging for your loved one while traveling, please complete and share an Autism Passport by clicking here and sharing it with Royalton Splash Riviera Cancun in advance of your visit.

Preparing for Your Visit

Make use of the Hotel Website at: https://www.royaltonresorts.com/resorts/splash-riviera-cancun

Review the information given in this guide.

If you need further specific information that is not covered by either of the above resources, you should contact the Autism Concierge by using the link in Autism Concierge above.

Crowds

In general terms, August and September are the quietest. Sundays are generally the quietest time of the week.

Visitors who have problems with crowds may wish to take this information into account when planning a visit.

Important General Information

1005
Room(s)
08
Floor(s)
10
Restaurant(s)
plus in-room dining
3
Pool(s)

Nearest Airport(s)

Airport Distance
CUN 15 minutes

Nearest Emergency Room(s)

Name Distance
Hospital Costamed Puerto Morelos 22 km

Nearest Pharmacy(ies)

Name Distance
Farmacias del ahorro Bonfil 20 km

Time or Duration

Normal check-in time is 3:00 pm and normal check-out time is 12:00 pm.

Guests arriving earlier, or departing later, than normal times may request early check-in or late check-out. These will be handled on a "best efforts" basis, subject to availability and cannot be guaranteed.

The best method to request early check-in is to call in advance. The best method to request late check-out is to ask at the front desk.

Lost Person Help and Other Safety Information

Safety

  • Lost Person Protocol:
    • Guest Services remains with the person making the report and broadcasts a radio notification describing the physical characteristics of the missing person.
    • A search is conducted in high-risk areas, and a parallel search is established.
    • The Guest’s information is used to initiate the search in the last area mentioned by the guests, with support from CCTV footage.
    • The missing person is searched for based on their profile (children, teenagers, or adults) in the corresponding areas of interest.
    • Once the person is found, the Prevention Management and Guest Services Management are notified.
    • If the person is not found within three hours, the Resident Manager, General Controller, General Manager, and Legal Department are notified, and written authorization is obtained to notify the appropriate authorities, travel agency, and consulate.
    • Support is provided to family members or friends by informing them that the authorities will take over the search and investigation process.
    • The Prevention Management Department provides follow-up updates to the General Manager, General Controller, Resident Manager, and Legal Department.
  • Breakable cups or glasses:
    Cups or glasses can be easily replaced by non-breakable ones upon request.
  • Mini bar/fridge
    We provide a mini bar/fridge in our rooms for your convenience.
  • Mini bar/fridge can be emptied:
    The mini bar/fridge can be emptied upon your request.
  • Other Safety Protocols:
    -The elevators are equipped with cameras in the hallways to monitor and detect any incidents. -All elevators are equipped with an intercom system in case anyone becomes trapped inside. -Level 9 is blocked on the elevator control panel, as it is an event area. It is only enabled when required. -Rooftop doors remain locked to prevent guests from accessing the area.

Outdoor, Entrance and Public Areas

Rooms and Accommodations

Noise (requesting the quietest rooms)

For a quieter and more relaxing stay, we can offer rooms located in Buildings 14 and 16, on the 5th, 6th, and 8th floors. These rooms are away from the main activity areas and water park, providing a more peaceful environment during your stay.

Restaurants and Food Service

Restaurants

Pools and Recreation

Facilities

Water Park and Game Up